Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.
Order Confirmation
You will receive a confirmation email immediately after checkout. This confirms we received your order, not that it has shipped.
Business Days Defined
Business days are Monday through Friday, excluding statutory holidays. Processing time does not include shipping time.
Shipping Methods Overview
We offer Standard, Express, and International shipping. Available methods and rates are shown at checkout based on your address.
Standard Shipping
Standard shipping delivers in 5–8 business days for a flat rate of $9.99, and is free on orders over $100 within North America.
Express Shipping
Express shipping delivers in 2–3 business days for $19.99. Express orders placed before 12pm local time are prioritized for same-day processing.
International Shipping
We ship worldwide. International delivery typically takes 10–15 business days for $24.99, depending on destination and customs clearance.
Free Shipping Threshold
Orders over $100 USD shipping within North America qualify for free standard shipping. The discount is applied automatically at checkout.
Shipping Rates by Region
Rates may vary for remote addresses, territories, and select international destinations. The exact rate is always confirmed before you pay.
Order Tracking
Once your order ships you will receive an email with a tracking link. You can also view tracking from the Orders tab in your account.
Tracking Number Delivery
Tracking numbers are emailed within 24 hours of shipment. Please allow up to 48 hours for the carrier to show the first scan.
Shipping Address Accuracy
Please double-check your address before checkout. We are not responsible for orders shipped to incorrectly entered addresses.
Undeliverable Packages
If a package is returned as undeliverable due to an incorrect address or failed delivery, we will contact you to arrange re-shipment at your cost.
Lost Packages
If tracking shows delivered but you cannot find your package, contact us within 7 days. We will open a carrier investigation and help resolve it.
Customs & Import Duties
International orders may be subject to customs fees, duties, or import taxes. These charges are the responsibility of the recipient.
Shipping to P.O. Boxes
We ship to P.O. boxes within North America via Standard shipping only. Express and international carriers may require a street address.
Multiple Shipments
Large or pre-order items may ship in separate packages. You will receive a tracking number for each package at no extra shipping cost.
Delivery Delays
Carriers occasionally experience delays outside our control. If your order is delayed beyond the estimated window, contact support and we will follow up.
Changing a Shipping Address
To change an address, contact us within 12 hours of ordering. Once an order enters processing the address can no longer be changed.
Contact for Shipping Inquiries
For any shipping questions, open a support ticket with your order number and we will respond within one business day.
Last updated: October 2026.